House Guidelines

Check-In and Check-Out Time

• Check-in time: 3:00 PM. Early check-in and/or late check-out can be arranged based on availability. Guests should communicate this in advance.
• Check-out time: 11:00 AM. Late check-out before 6:00 PM is chargeable at 50% of published rates. Late check-out after 6:00 PM is chargeable at 100%. Booking and confirmation are based on availability.

Cancellation

• All cancellations must be notified in writing via email or WhatsApp.
• If a booking is canceled 30 days (Low Season) or 60 days (High and Peak Season) before the check-in date, the deposit payment will be fully refunded.
• Cancellations made less than 30 days before the arrival date will forfeit all payments. Final payments are non-refundable.
• No-show bookings will result in forfeiture of all payments.
• If the villa cancels a booking due to unforeseen circumstances, will be offered an alternative period, alternative accommodation, or a full refund of rental costs. We are not liable for additional costs related to travel arrangements.

Payments

Tama House accepts payments via cash, bank transfers, Visa, and MasterCard (processed via PayPal or DOKU online payment) and card swipe machines at the villa.

All bank transfer fees, PayPal fees, and a 3% credit card surcharge fee are the guest’s responsibility.

Age and Room Capacity

• Tama House has a maximum occupancy limit of 16 people adding chargeable extra beds in Spa Room and Theater Room. Guests should provide their total group size before booking.
• Maximum occupancy applies to guests aged 6 and above. Infants (0–2 years) can use a baby cot (1 unit will be provided free of charge). Children (3–5 years) may share a bed with parents. For children aged 6 and above, chargeable extra beds are recommended.

Pets

Pets are strictly not allowed.

Smoking

Smoking is strictly prohibited in the rooms and enclosed areas. Guests may smoke in designated open-air areas.

Booking Procedure

• Reservations can be made via email reservation@tamahousebali.com or reservation@mavibalirentals.com, website, WhatsApp, or phone. Detailed guests’ information is required, including the group size, nationality, and ages.
• Our reservation team will respond as soon as possible.
• If the villa is available, we will provide detailed information, best privilege rates, and instructions to finalize your reservation.
• Please confirm reservations promptly, especially during high and peak seasons.

Confirmation

• Reservations are confirmed when the guest responds to availability and pricing information and completes the required payment.
• Deposits or full payments must be made within the specified timeframe. Failure to settle payments will result in automatic cancellation.
• Once payments are received, a confirmation and updated invoice will be issued.
• Final balances must be settled 30 days (Low Season) or 60 days (High, Peak, and Paramount Season) before arrival. Late payments may result in cancellation and forfeiture of prior payments.

Seasons

• Low Season: January 9–June 15, September 16–December 19
• High Season: June 16 – September 15, Chinese New Year, and Easter week
• Peak Season: December 20–December 26, January 4–January 8
• Paramount Season: December 27–January 3

Minimum Stay Requirement

• Low Season: 2 nights
• High Season: 3 nights
• Peak Season: 5 nights
• Paramount Season: 5 nights

Events and Parties

Tama House has specific rules for events and parties. Communicate your plans at the time of booking. Special approvals, surcharges, and security deposits will be applied.

Security Deposit, Loss, and Damage

• Tama House is not responsible for lost or damaged personal items. Use the provided safety box for valuables.
• Guests are responsible for any loss or damage to property during their stay and may be charged accordingly.
• A refundable security deposit of IDR 6,000,000 is required upon check-in and will be refunded at check out time subject to a satisfactory property inspection.

Insurance

• Guests are strongly encouraged to have comprehensive travel insurance covering illness, injury, loss, cancellations, and emergencies, including medical evacuation.

Regulations

• Guests must be registered with local authorities within 24 hours of arrival. The Villa Manager will collect passport copies for registration.
• Guests must comply with Indonesian laws, particularly concerning illegal substances. Violations may result in removal from the property and notification of local authorities.
• Guests should respect noise levels and the privacy of neighbors. To ensure a peaceful environment for our guests and neighboring community, quiet hours are strictly observed from 10:00 PM until 9:00 AM.

Complaints and Force Majeure

• Report any issues to the villa immediately to resolve them promptly.
• No complaints will be entertained after departure.
• Tama House is not liable for events beyond its control, including natural disasters, war, flight delays, or adverse weather.